HL-2026-04742

Customer notes multiple opened envelopes returned with contents removed over a 30 day window. Additional context: complaint received via email on 5/29/2026. Reporter requested anonymity. Facility of interest: Chicago NDC (Central District, ZIP 60607). AI triage suggests routing to Internal Mail Theft program area with 84% confidence based on lexical and pattern similarity to 5 prior complaints.

Reporter alleges pattern consistent with internal mail theft at Chicago NDC. Language cues, named entities, and reference to prior incidents suggest a predication-worthy referral. Model matched 84% to 3 prior complaints in this program area over the past 180 days.