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Triage Queue

40 complaints in view. AI classifier processing ~92% of inflow.

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ComplaintReceivedChannelAI-suggested areaPriorityStatusAssignee
HL-2026-04700
Reported repeated tampering of Priority Mail during the overnight tour. Employee observed handling parcels out
46h agoWeb formInternal Mail Theft
62% confidence
62
NewUnassigned
HL-2026-04703
Retail associate suspected of accepting parcels with narcotics indicators outside operating hours.
5d agoPhoneNarcotics
73% confidence
69
In ReviewJ. Whitfield
HL-2026-04706
Facilities maintenance contractor billing for staffing hours not on site. Sign-in sheets appear altered.
8d agoEmailContract Fraud
84% confidence
52
RoutedK. Nguyen
HL-2026-04709
Cash drawer variances exceed district median for three consecutive audits.
11d agoCongressionalFinancial Fraud
62% confidence
59
ClosedR. Osei
HL-2026-04712
Workers comp claimant observed performing labor inconsistent with reported disability.
14d agoWeb formHealth Care Claimant Fraud
73% confidence
66
NewUnassigned
HL-2026-04715
Chiropractic clinic billing high frequency visits for injured USPS employees with template narratives.
12d agoPhoneHealth Care Provider Fraud
84% confidence
38
In ReviewT. Bianchi
HL-2026-04718
Assault of postal carrier during route in identified hotspot ZIP.
15d agoEmailGeneral Crimes
62% confidence
45
RoutedM. Alvarado
HL-2026-04721
Missing Registered Mail package that contained a certified check. Facility surveillance requested.
18d agoCongressionalInternal Mail Theft
73% confidence
76
ClosedJ. Whitfield
HL-2026-04724
Suspicious parcel patterns originating from same drop box; identical packaging and Priority Mail Express label
21d agoWeb formNarcotics
84% confidence
83
NewUnassigned
HL-2026-04727
Bid rigging concern between two janitorial vendors serving adjacent P&DCs.
24d agoPhoneContract Fraud
62% confidence
66
In ReviewR. Osei
HL-2026-04730
Retail associate voiding money order transactions without a customer present, then reissuing to related party.
22d agoEmailFinancial Fraud
73% confidence
38
RoutedP. Larsen
HL-2026-04733
Claimant reported total incapacity while running an unrelated small business.
25d agoCongressionalHealth Care Claimant Fraud
84% confidence
45
ClosedT. Bianchi
HL-2026-04736
Provider billing for procedures not documented in encounter notes. Duplicate CPT codes across dates.
28d agoWeb formHealth Care Provider Fraud
62% confidence
52
NewUnassigned
HL-2026-04739
Repeated arrow key theft attempts reported across three neighboring routes.
31d agoPhoneGeneral Crimes
73% confidence
59
In ReviewJ. Whitfield
HL-2026-04742
Customer notes multiple opened envelopes returned with contents removed over a 30 day window.
34d agoEmailInternal Mail Theft
84% confidence
90
RoutedK. Nguyen
HL-2026-04745
Retail associate suspected of accepting parcels with narcotics indicators outside operating hours.
32d agoCongressionalNarcotics
62% confidence
62
ClosedR. Osei
HL-2026-04748
Facilities maintenance contractor billing for staffing hours not on site. Sign-in sheets appear altered.
35d agoWeb formContract Fraud
73% confidence
45
NewUnassigned
HL-2026-04751
Cash drawer variances exceed district median for three consecutive audits.
38d agoPhoneFinancial Fraud
84% confidence
52
In ReviewT. Bianchi
HL-2026-04754
Workers comp claimant observed performing labor inconsistent with reported disability.
41d agoEmailHealth Care Claimant Fraud
62% confidence
59
RoutedM. Alvarado
HL-2026-04757
Chiropractic clinic billing high frequency visits for injured USPS employees with template narratives.
44d agoCongressionalHealth Care Provider Fraud
73% confidence
66
ClosedJ. Whitfield
HL-2026-04760
Assault of postal carrier during route in identified hotspot ZIP.
42d agoWeb formGeneral Crimes
84% confidence
38
NewUnassigned
HL-2026-04763
Reported repeated tampering of Priority Mail during the overnight tour. Employee observed handling parcels out
45d agoPhoneInternal Mail Theft
62% confidence
69
In ReviewR. Osei
HL-2026-04766
Suspicious parcel patterns originating from same drop box; identical packaging and Priority Mail Express label
48d agoEmailNarcotics
73% confidence
76
RoutedP. Larsen
HL-2026-04769
Bid rigging concern between two janitorial vendors serving adjacent P&DCs.
51d agoCongressionalContract Fraud
84% confidence
59
ClosedT. Bianchi
HL-2026-04772
Retail associate voiding money order transactions without a customer present, then reissuing to related party.
54d agoWeb formFinancial Fraud
62% confidence
66
NewUnassigned
HL-2026-04775
Claimant reported total incapacity while running an unrelated small business.
52d agoPhoneHealth Care Claimant Fraud
73% confidence
38
In ReviewJ. Whitfield
HL-2026-04778
Provider billing for procedures not documented in encounter notes. Duplicate CPT codes across dates.
55d agoEmailHealth Care Provider Fraud
84% confidence
45
RoutedK. Nguyen
HL-2026-04781
Repeated arrow key theft attempts reported across three neighboring routes.
58d agoCongressionalGeneral Crimes
62% confidence
52
ClosedR. Osei
HL-2026-04784
Missing Registered Mail package that contained a certified check. Facility surveillance requested.
61d agoWeb formInternal Mail Theft
73% confidence
83
NewUnassigned
HL-2026-04787
Retail associate suspected of accepting parcels with narcotics indicators outside operating hours.
64d agoPhoneNarcotics
84% confidence
90
In ReviewT. Bianchi
HL-2026-04790
Facilities maintenance contractor billing for staffing hours not on site. Sign-in sheets appear altered.
62d agoEmailContract Fraud
62% confidence
38
RoutedM. Alvarado
HL-2026-04793
Cash drawer variances exceed district median for three consecutive audits.
65d agoCongressionalFinancial Fraud
73% confidence
45
ClosedJ. Whitfield
HL-2026-04796
Workers comp claimant observed performing labor inconsistent with reported disability.
68d agoWeb formHealth Care Claimant Fraud
84% confidence
52
NewUnassigned
HL-2026-04799
Chiropractic clinic billing high frequency visits for injured USPS employees with template narratives.
71d agoPhoneHealth Care Provider Fraud
62% confidence
59
In ReviewR. Osei
HL-2026-04802
Assault of postal carrier during route in identified hotspot ZIP.
74d agoEmailGeneral Crimes
73% confidence
66
RoutedP. Larsen
HL-2026-04805
Customer notes multiple opened envelopes returned with contents removed over a 30 day window.
72d agoCongressionalInternal Mail Theft
84% confidence
62
ClosedT. Bianchi
HL-2026-04808
Suspicious parcel patterns originating from same drop box; identical packaging and Priority Mail Express label
75d agoWeb formNarcotics
62% confidence
69
NewUnassigned
HL-2026-04811
Bid rigging concern between two janitorial vendors serving adjacent P&DCs.
78d agoPhoneContract Fraud
73% confidence
52
In ReviewJ. Whitfield
HL-2026-04814
Retail associate voiding money order transactions without a customer present, then reissuing to related party.
81d agoEmailFinancial Fraud
84% confidence
59
RoutedK. Nguyen
HL-2026-04817
Claimant reported total incapacity while running an unrelated small business.
84d agoCongressionalHealth Care Claimant Fraud
62% confidence
66
ClosedR. Osei