HL-2026-04805

Customer notes multiple opened envelopes returned with contents removed over a 30 day window. Additional context: complaint received via congressional on 4/21/2026. Reporter requested anonymity. Facility of interest: Kansas City NDC (Central District, ZIP 64108). AI triage suggests routing to Internal Mail Theft program area with 84% confidence based on lexical and pattern similarity to 8 prior complaints.

Reporter alleges pattern consistent with internal mail theft at Kansas City NDC. Language cues, named entities, and reference to prior incidents suggest a predication-worthy referral. Model matched 84% to 5 prior complaints in this program area over the past 180 days.